Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with Petras Studio. Each artwork is carefully prepared and produced for your order. Please review our shipping information below.

Order Processing

Most of our prints and canvases are made to order. Please allow approximately 2–5 business days for your order to be produced and prepared for shipment.

Processing times may occasionally be longer during holidays, sales, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Times

Estimated delivery times after your order has been produced are:

• Canada: approximately 3–8 business days

• United States: approximately 4–10 business days

• International orders: approximately 7–20 business days

These are estimated delivery times and are not guaranteed. Delivery may occasionally be delayed due to the carrier, weather, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment.

If an item is advertised as Free Shipping, no standard shipping charge will be added for eligible destinations.

Tracking

Tracking information will be provided whenever available.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.

International Orders, Customs & Duties

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges that may be imposed by their country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before production or shipment, but we cannot guarantee that changes can be made once an order has entered production or has been shipped.

Petras Studio is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us.

We will work with you and the shipping carrier to investigate the issue.

Please note that Petras Studio cannot guarantee carrier delivery dates and is not responsible for delays caused by postal services, couriers, customs authorities, severe weather, or other events outside our control.

Damaged Orders

If your artwork arrives damaged, please contact us as soon as possible after delivery.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the damaged artwork

• Photographs of the packaging and shipping label

We will review the issue and arrange an appropriate solution, which may include a replacement when applicable.

Please keep the original packaging until your claim has been resolved.

Multiple Packages

Depending on the products ordered, items from the same order may occasionally be shipped separately. You may therefore receive more than one package or tracking number.

Questions

If you have any questions regarding your order or shipping, please contact us through the contact information provided on our website.

Petras Studio
petrasstudio.com